HOW DOES OUR RETURN POLICY WORK?

ENJOY SHOPPING ON EVONE WITH OUR EASY RETURN AND REFUND POLICY

QUALITY YOU CAN TRUST

We are committed to offering our customers only 100% genuine and original products

PAY ON DELIVERY

The convenient shopping experience that allows you pay at your doorstep.

EASY RETURN, QUICK REFUND

100% refund plus shipping fees if we delivered a damaged, wrong, defective item .

HOW DOES OUR RETURN POLICY WORK?

SEND A COMPLAINT
Also include pictures of the product that was delivered to help@evoneng.com as a means of evidence or call us if you have any questions.

RETURN AFTER AUTHORIZATION
Once your claim is validated, we will provide information on the most suitable means of getting the item from you.

TRACK RETURN STATUS
We will send you a return waybill number, this will enable you to track the status of your return.

GET RESOLUTION 
Once the item has been received by the seller, we will ensure you get a resolution (A replacement, exchange or refund).

WHAT IF I COMPLAIN AFTER THE  7 DAYS RETURN TIMEFRAME HAS ELAPSED?

For product complaints outside 7 days in relation to defective items, you may:

  • Visit an authorized service centre to obtain warranty. If the service centre is not in your location, you may choose to contact Evone.
  • Contact the seller of the product who will be in a better position to provide a resolution.
  • Contact us so we can assist in getting a resolution from the seller.

Please note: You will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer’s warranty). Evone will not replace or issue refund for items that fall into this category.

ITEMS NOT ELIGIBLE FOR RETURNS

  • Products that have been altered from their original or opened by an authorized personnel without permission.
  • Product with tampered or missing serial Universal Product Code numbers (UPC).
  • Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher.
  • Products damaged due to misuse
  • Products in beauty, health and personal care category.
  • Jewellery, innerwear, bed sheets, lingerie and socks.
  • Books and CDs

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