ENJOY SHOPPING ON EVONE WITH OUR EASY RETURN AND REFUND POLICY
QUALITY YOU CAN TRUST
We are committed to offering our customers only 100% genuine and original products
PAY ON DELIVERY
The convenient shopping experience that allows you pay at your doorstep.
EASY RETURN, QUICK REFUND
100% refund plus shipping fees if we delivered a damaged, wrong, defective item .
HOW DOES OUR RETURN POLICY WORK?
RETURN AFTER AUTHORIZATION
TRACK RETURN STATUS
WHAT IF I COMPLAIN AFTER THE 7 DAYS RETURN TIMEFRAME HAS ELAPSED?
For product complaints outside 7 days in relation to defective items, you may:
- Visit an authorized service centre to obtain warranty. If the service centre is not in your location, you may choose to contact Evone.
- Contact the seller of the product who will be in a better position to provide a resolution.
- Contact us so we can assist in getting a resolution from the seller.
Please note: You will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer’s warranty). Evone will not replace or issue refund for items that fall into this category.
ITEMS NOT ELIGIBLE FOR RETURNS
- Products that have been altered from their original or opened by an authorized personnel without permission.
- Product with tampered or missing serial Universal Product Code numbers (UPC).
- Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher.
- Products damaged due to misuse
- Products in beauty, health and personal care category.
- Jewellery, innerwear, bed sheets, lingerie and socks.
- Books and CDs
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